Refund policy

Return & Refund Policy

 

QuirkyGlows (quirkyglows.com) is operated by Atus Group LLC. We want you to love your order. If something isn't right, we're here to help.

 

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, items must be unused, in the same condition you received them, and in their original packaging where possible.

 

How to start a return

Email us at support@quirkyglows.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent without authorization may not be accepted.

 

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and photos of the problem. We will send a free replacement or issue a full refund, and you will not need to pay return shipping.

 

Return shipping costs

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

 

Non-returnable items

For hygiene reasons, we cannot accept returns of earrings, personal care items or items marked as final sale, unless they arrived damaged or defective.

 

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

 

Cancellations

You can cancel your order free of charge within 12 hours of placing it by emailing support@quirkyglows.com. After your order has been processed for shipping, it can no longer be cancelled, but you may return it under this policy.

 

EU customers

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods without giving a reason. This policy does not affect your statutory rights.

 

Contact

Atus Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA

Email: support@quirkyglows.com