Shipping policy
QuirkyGlows (quirkyglows.com) is operated by Atus Group LLC. We ship to the United States, the United Kingdom, the European Union and other selected countries.
Order processing
Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You will receive an email confirmation when your order is placed and another email with tracking information once it ships.
Shipping times
Our products are shipped directly from our trusted suppliers and fulfillment partners' warehouses. Estimated delivery times after processing:
- United States: 7-15 business days
- United Kingdom and European Union: 7-15 business days
- Other countries: 10-20 business days
Delivery times are estimates and may be longer during peak seasons, holidays or due to customs and carrier delays.
Multiple packages
If you order several items, they may ship from different warehouses and arrive in separate packages. You will receive tracking for each package.
Shipping costs
Shipping costs are shown at checkout before you pay. We often offer free shipping on eligible orders.
Customs, duties and taxes
For orders shipped outside the United States, import duties or taxes may apply. Where these are not collected at checkout, they are the responsibility of the customer.
Tracking your order
Use the tracking link in your shipping confirmation email. Tracking may take 2-5 business days to update after shipment.
Lost or delayed packages
If your order has not arrived within 25 business days of shipment, contact support@quirkyglows.com. We will investigate with the carrier and send a replacement or refund if the package is confirmed lost.
Incorrect address
Please check your shipping address carefully. Contact us within 12 hours of ordering if you need to change it.
Contact
Atus Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA
Email: support@quirkyglows.com